Shipping policy

Shipping Policy

At Skin-vera, we are committed to delivering your order safely and efficiently.

Order Processing

All orders are processed within 2–4 business days after payment has been received and confirmed.

Orders are processed Monday to Friday, excluding public holidays.

Once your order has been dispatched, you will receive a tracking number via email or SMS.

 

Delivery Timeframes

Estimated delivery times are as follows:

• 2–5 business days for major cities (e.g. Johannesburg, Cape Town, Durban)
• 5–7 business days for outlying or rural areas

Please note that delivery times are estimates and may vary due to courier delays, peak seasons, or unforeseen circumstances.

 

Shipping Fees

Shipping fees are calculated at checkout and depend on your delivery location.

Any applicable shipping promotions will be clearly displayed on the website.

 

Tracking Your Order

Once your order has been shipped, you will receive tracking details to monitor your delivery.

If you experience any issues with tracking or delivery, please contact us and we will gladly assist.

 

Incorrect Delivery Information

Please ensure that your delivery address and contact details are accurate at checkout.

Skin-vera cannot be held responsible for delays or failed deliveries due to incorrect or incomplete information provided by the customer.

 

Lost or Delayed Shipments

While we work with trusted courier partners, delays may occasionally occur.

If your order has not arrived within the expected timeframe, please contact us and we will investigate with the courier on your behalf.

 

Contact Us

For any shipping-related queries, please contact:

📧 tholenangamso@gmail.com

We aim to respond within 24 hours on business days.